Privacy Policy
Your privacy is extremely important to us. Here is how we collect, store, safeguard, and utilize your personal information.
1. Information We Collect
We collect personal details that you provide to us directly when booking a mobile repair, submitting requests, or contacting support. This includes:
- Name, email address, mobile phone number, and physical address.
- Device details (make, model, IMEI or serial number, screen locks, and diagnostics).
- Geolocation data to dispatch technicians to your correct address.
2. How We Use Your Information
We use the collected information for the following business purposes:
- To schedule, coordinate, and dispatch mobile service technicians to your doorstep.
- To issue invoices, manage bookings, and execute warranties.
- To send service notifications, OTP updates, and feedback questionnaires.
- To improve our website functionality, online diagnostics, and client service experience.
3. Data Protection and Security
We implement a variety of security measures to safeguard your personal data. We utilize industry-standard encryption protocols during transmission and storage. Access to your personal data is restricted to authorized administrative personnel and assigned dispatch technicians who require it to perform the requested service.
4. Third-Party Disclosures
We do not sell, trade, or transfer your personally identifiable information to external third parties. This does not include trusted partners who assist us in operating our website, hosting servers, or conducting transactions, provided those parties agree to keep all data confidential.
5. User Rights and Data Deletion
Under applicable digital privacy laws, you have the right to access, edit, or request the absolute deletion of your personal contact records and booking histories from our servers. To execute this right, you may contact our privacy desk at **fixatdoor.in@gmail.com**.
6. Policy Amendments
FixAtDoor reserves the right to modify or update this Privacy Policy at any time. Any changes will be updated on this page with an updated modification date. We encourage visitors to regularly review this section.