Return & Refund Policy
Learn about our warranty coverages, part replacements, cancelation guidelines, and repair refund rules.
1. Service Warranty Coverage
FixAtDoor offers up to **6 months warranty** on specific hardware screen and battery replacements done at your doorstep. If the installed replacement part displays manufacturing faults or touch glitches within this period, we will replace it free of charge.
2. Warranty Void Conditions
Please note that the 6-month warranty will be declared void under the following situations:
- **Physical Damage:** Any cracks, internal LCD damage, pressure bleeding, or visual fractures on the screen after our technician departs.
- **Water/Liquid Damage:** Exposure of the repaired device to water, rain, condensation, or high humidity.
- **Third-Party Intervention:** Opening the device shell or attempting repairs by any external third-party technician or shop.
- **Software Modifications:** Custom ROM flashing, rooting, or system modifications causing software brick issues.
3. Refund Eligibility
Repair charges, service travel costs, and diagnostic fees are **non-refundable** once the repair is completed and tested by the customer. If a customer is not satisfied with a replacement screen or battery *during* the doorstep test (before the technician departs), they may request to reverse the repair, in which case they will only pay the standard visiting/diagnosis charge of **₹199**.
4. Claims and Support Process
To file a warranty claim, please contact our help desk with your original booking invoice ID at **fixatdoor.in@gmail.com**. A certified technician will be dispatched to your location within 24 to 48 hours to assess the device.
5. Jurisdiction
All refund eligibility rules, warranty repairs, and claims are subject to the laws of India, and any disputes will fall under the exclusive jurisdiction of the court of Ahmedabad, Gujarat.