Terms of Use
Please review the legal rules governing your bookings and interactions on the FixAtDoor platform.
1. Acceptance of Terms
By accessing our website, creating an account, or submitting a service booking, you agree to comply with and be bound by these Terms of Use, along with our Privacy Policy and Return & Refund Policy. If you do not agree with any part of these terms, you must refrain from using our services.
2. Service Bookings & Cancellations
When booking a doorstep visit:
- You agree to provide accurate device specs, address, and mobile number.
- You agree to be physically present at the designated location during the scheduled time slot.
- Cancellations are allowed without penalty up to 30 minutes before the technician dispatches. If canceled after dispatch, a diagnostic/travel fee may apply.
3. Service Estimations and Pricing
Initial price quotes provided on our website are estimations based on customer reports. The final price is decided by the technician after physical diagnosis at your doorstep. If additional problems are discovered during diagnostics, the technician will seek your explicit consent before proceeding with additional repairs.
4. Customer Conduct & Safety
Our doorstep service relies on mutual respect and safety. Customers must provide a safe, well-lit, and clean environment for the technician to operate. We reserve the right to immediately decline service if our technicians encounter hazardous conditions or abusive behavior.
5. Disclaimer of Warranties
Except as explicitly stated in our Warranty policy (which provides up to 6 months warranty on specific genuine spare parts), all information, contents, and services are provided on an "as-is" basis, without any implied warranties of merchantability or fitness for a particular purpose.
6. Legal Inquiries
If you have any questions or complaints regarding these Terms of Use, please reach out to our legal department at **fixatdoor.in@gmail.com**.